Yesterday I received a call from Rogers representative on behalf of Nadir Mohamed (CEO) of Rogers Wireless regarding HTC dream/magic/eve firmware updates. Rogers had done wonderful job bring android handset to canadians but unfortunately they do not support firmware upgrade. I was told that Rogers will not deliver android firmware 1.6, at least to the android htc dream customers. I was told that firmware 1.6 may cause some network issues; therefore, they decided not to rollout the firmware. However, I was told that Rogers will be selling a new android product running 1.6. How does this sound to you? Head scratching?
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Rogers says they sell you the phone the way it is. If it isn't broken, they won't update or patch it.This show how much commitment Rogers have to their customers.
So before you go out and buy any product from Rogers or enter any contract with them, please be sure to ask them about firmware support.